One Size Fits One: Building Relationships One Customer and One Employee at a Time

By Deborah C. Stephens, Tom Parker, Gary Heil

Advance praise for: One Size Fits One "It's a book that should be read every year. With customers today having more choices than ever before, how you serve them could be the difference between keeping... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0442020635
• ISBN13: 9780442020637
• Release Date: January 1997
• Publisher: Van Nostrand Reinhold
• Length: 292 Pages
• Weight: 1.38 lbs.
• Dimensions: 9.5" x 1.3" x 6.5"

Customer Reviews

Outstanding resource

This book will be a great resource to my workplace and our efforts to find a style of management that will take us into the future. Gary Heil seems to have a finger on the pulse of what will work in the workplace today.