On Cloud Nine: Weathering the Challenge of Many Generations in the Workplace

by Robert W. Wendover and Terrence L. Gargiulo

"Illustrations by Eldon Dedini A recent survey reveals that customer satisfaction with the weather is at an all-time low. It's up to Wally, director of the Weather Consumer Satisfaction Bureau, to... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0814408788
• ISBN13: 9780814408780
• Release Date: January 2005
• Publisher: AMACOM/American Management Association
• Length: 142 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.7" x 6.0" x 7.7"
• Age Range: 17 years and up
• Grade Range: Grade 12 and higher

Customer Reviews

How to handle age-related differences in the workplace

Robert Wendover & Terrence Gargiulo's ON CLOUD NINE: AN INSPIRING TALE reads like fiction but provides an involving vignette about age-related differences in the workplace which hold great meaning for modern workforces. From young people who think they know it all because they have more energy to elders who are more experienced but resist change, and customers who see their satisfaction with the results eroding, ON CLOUD NINE makes a fable out of the first part and leads into real tips on how to improve communication and foster teamwork in a multigenerational workplace. Whether you're a workforce manager or a worker, ON CLOUD NINE offers many coping tips.

Certainly makes you think.

I enjoyed this book very much; particularly because of it's quick read, hunorous presentation of the subject matter, and because it helped me to do my job better! I train large groups of "twenty somethings", and being a Boomer myself, I find some of their actions and responses confusing. This book encouraged me to adjust a portion of my material, and the way I deliver it, to bring a more effective learning environment to these people. That's a Win-Win for everyone. Thanks.

A delightful, humor filled book for training managers & their employees

As I started reading I was immediately caught up by the characters and the immediate turmoil caused by the generational issues that we have all experienced in the workplace. Written with great humor each character took on its own personality and leads the reader to the solutions, while laughing at themselves. What a way to learn! A must read for all company executives, managers, and employees. The illustrations allowed the reader to imagine what it felt like to go from complete turmoil to success.

A Trainer's Dream Come True!

This book is an ideal tool for the corporate trainer that wants to improve communication, understanding, leadership and delegation among the various generations in the workplace. Wally - the subject of the book is the perfect example of how an employee can join our company and with the absence of good direction, boundaries and leadership; create chaos in a matter of days. These challenges are typical of the company who hasn't addressed methods for effectively managing the four generations present in today's workplace. I plan to use the book as a short, interactive play during our next training session. Involving the employees will help to develop an understanding of the inter-generational issues in the workplace, plus they will get to know each other on a different level, thus creating a sense of teamwork. This is so timely for today's workplace!

Working together works

This book gives a humorous twist to the issues that arise in the work place between generations. The tale at the beginning paints a funny picture of how issues arise, what happens when the generations do not listen to one another, and what can happen when they do listen yo one another and work together. The second half dicusses what was shown in the first half, and presents great ideas for how to make positive change and progress in the real life work place. It is easy to understand and very enjoyable to read. I would suggest it to anyone who works in a place with more than one generation interacting (I would guess that is the situation for most of us).