Office Automation: A Systems Approach

By Janet J. Palmer, Amy D. Wohl, Charles M. Ray, et al.

The third edition of this text, which carries the endorsement of the Office Systems Research Association (OSRA), is an introductory text for college and university students. This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0538710497
• ISBN13: 9780538710497
• Release Date: January 1995
• Publisher: South-Western Pub
• Length: 625 Pages
• Weight: 2.58 lbs.
• Dimensions: 9.5" x 1.3" x 7.8"

Customer Reviews

Excellent introduction to end-user computing support

Introduces readers to the field of end-user computing support, including needs assessment, telecommunications, human factors, personnel selection and management, ergonomics, and information resources management. Includes cases and software. Technology content is a bit dated, but concepts and cases are strong.