No More Customer Friction

By Ross Shafer

A guide for getting higher customer scores by eliminating transactional process mistakes, incompetence, inadvertent missteps, and common customer complaints This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0692860630
• ISBN13: 9780692860632
• Release Date: July 2017
• Publisher: LSC Communications Book Group
• Length: 104 Pages
• Weight: 0.70 lbs.