Next Conversation [Chinese]

By Jefferson Fisher

This book centers on an original "three-stage communication system"--Mastering Expression, Confident Expression, and Connective Expression--to deconstruct 20 high-frequency challenging scenarios, providing directly applicable phrasing and step-by-step guidance. Through this book, you will learn: how to defuse tension with a single phrase during heated moments; how to remain firm yet tactful when dealing with difficult people; how to set boundaries without damaging relationships; how to achieve more by saying less; and how to transform conflict into collaboration--mastering these and other challenging conversational patterns.

• Format: Paperback
• Language: Chinese
• ISBN: 7115675473
• ISBN13: 9787115675477
• Release Date: September 2025
• Publisher: Ren Min You Dian Chu Ban She