Multichannel Service Relationships

By Byron Keating

The emergence of multichannel service delivery has important implications for the management of service relationships. The research presented in this book probes the nature of multichannel service... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3639254244
• ISBN13: 9783639254242
• Release Date: May 2010
• Publisher: VDM Verlag
• Length: 308 Pages
• Weight: 1.00 lbs.
• Dimensions: 0.7" x 6.0" x 9.0"