Thousands of citizens dedicate themselves to public service at the most intimate and democratic level: the municipality. Serving residents, business and property owners, and visitors, these men and women experience both the joy of serving others and, at times, the pain of being attacked by those who fail to understand what cities and public servants can and cannot do. Whether appreciated or attacked, municipal public servants still do their job, providing the services that keep people safe, afford them access to transportation and recreation, and preserve public well-being.Dr. Scott Paine has been sharing his insights into municipal public service with readers of his magazine columns and blogs, as well as attendees at conferences and workshops across the country, for more than a dozen years. In this collection of many of his articles from Quality Cities Magazine, Scott draws upon his years in municipal service, conversations with hundreds of other public servants, his studies of government and communication, and everyday life experiences. His thought-provoking and inspiring reflections will help readers discover, or rediscover, the nature and importance of public service.
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