More for Less: The Power of Process Management

By Andrew Spanyi

Book Overview

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. —Sam Walton What do your customers really want?... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0929652088
• ISBN13: 9780929652085
• Release Date: January 2008
• Publisher: Meghan-Kiffer Press
• Length: 196 Pages
• Weight: 0.65 lbs.
• Dimensions: 9.0" x 0.5" x 5.8"