Miscommunication in Healthcare: Solving a Wicked Problem

By: Watson, Bernadette M.

This book investigates the miscommunication that occurs within diverse healthcare settings. It includes doctor-patient consultations, multi-disciplinary teams, and intercultural encounters; it also examines adverse patient events. It explores real life situations where communication failed either patients, health professionals, or both. The author applies a specific social psychological perspective to offer one particular explanation as to why communication fails. The complex nature of health communication is demonstrated through an in-depth analysis of the health system and its associated hierarchical structure. Developed throughout the book is the belief that health communication is a 'wicked problem' with no one solution.

• Format: Hardcover
• Language: English
• ISBN: 1636673783
• ISBN13: 9781636673783
• Release Date: January 1
• Publisher: Peter Lang Inc., International Academic Publi
• Length: 176 Pages
• Weight: 0.89 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"