Measuring Service Quality In Academic Libraries

By Naomi Dalitso Kachoka

Various measurement models have been used to assess quality in library services. In order to assess the attitude of users, libraries have used user satisfaction and service quality surveys which use... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3659131245
• ISBN13: 9783659131240
• Release Date: May 2012
• Publisher: LAP Lambert Academic Publishing
• Length: 196 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"