Measuring Service Performance: Practical Research for Better Quality

By Ralf Lisch

In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro

• Format: Paperback
• Language: English
• ISBN: 1032836962
• ISBN13: 9781032836966
• Release Date: June 2024
• Publisher: Routledge
• Length: 212 Pages
• Weight: 0.79 lbs.
• Dimensions: 0.5" x 6.8" x 9.7"