Mastering Professional Services

By Thomas E. Lah

Book Overview

Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0976718405
• ISBN13: 9780976718406
• Release Date: August 2005
• Publisher: Professional Services Pr
• Length: 260 Pages
• Weight: 1.40 lbs.
• Dimensions: 9.0" x 1.0" x 6.0"

Customer Reviews

Excellent End-toEnd coverage

I recently got an opportunity to meet Tom and received his book as part of a group meeting. Very impressive guy.. As an individual who have been associated with the PS industry for the past 17 years, I can clearly relate to this book. It was reassuring and highlights certain key pitfalls you might fall into. A very good read for anyone who is getting into the industry, or even for someone who runs a PS organization, but is battling with issues. A lot of pointers are provided in the book to assist in creating organizational excellence. Even for a seasoned PS industry veteran, chapter 8 (Metrics that Matter) will raise an "Aha" moment, for sure.

If you're new to the PS management ranks, the book is a MUST

All I can say is that this book covers absolutely all the bases. If you've been in PS for 17 yrs like me, there is nothing earth shattering about the book, but what astounds is how completely the book explains the planning and organization. It was a terrific refresher. If you're new to the PS management ranks, the book is a MUST and will really help you be more successful, and avoid some common landmines. The book did gloss over the partner questions, and the natural conflicts inherit in the partner channel. But that's what channel managers are for. :)

A great read for anyone managing Professional Services

I felt that Thomas Lah really nailed this subject. As someone responsible for a Professional Services organization, Thomas provides some clear concepts and practical information for helping to build a PS strategy. The use of frameworks to help mentally model a solution was great for someone that grew up in a structured programming mindset. I think every manager of Professional Services should read this book.