Mastering ITIL: A Comprehensive Guide with Code Examples and Case Studies.

By Michael E. Kirshteyn

"Mastering ITIL: A Comprehensive Guide with Code Examples and Case Studies" serves as an essential resource for understanding and implementing the ITIL (Information Technology Infrastructure Library) framework in modern IT service management (ITSM). The book outlines the evolution of ITIL, particularly focusing on ITIL 4, which emphasizes agility, adaptability, and the integration of IT services with business objectives. The guide begins with an introduction to ITIL, detailing its history and significance in enhancing service quality and customer satisfaction. It elaborates on the core concepts of ITIL, including service management, value creation, and the importance of aligning IT services with business needs. Structured into several chapters, the book covers key topics such as the ITIL framework, its practices, and the service lifecycle. Each chapter includes practical code examples and real-world case studies, illustrating how organizations can effectively implement ITIL principles to optimize their IT operations. Key highlights include: - An exploration of ITIL practices categorized into general management, service management, and technical management. - A detailed examination of the ITIL service lifecycle, including service strategy, design, transition, operation, and continual improvement. - Insights into the role of ITIL in supporting digital transformation initiatives and its integration with Agile and DevOps methodologies. - A discussion on the tools and technologies that complement ITIL practices, along with practical scripts for automation. The book also addresses common challenges faced during ITIL implementation and offers best practices for overcoming these obstacles. It concludes with a forward-looking perspective on trends in IT service management, emphasizing the future of ITIL in a rapidly evolving technological landscape. Overall, "Mastering ITIL" aims to equip readers with the knowledge and practical skills necessary to leverage ITIL for improved service management, operational efficiency, and enhanced business value.

• Format: Paperback
• Language: English
• ISBN: B0DFBT49P8
• ISBN13: 9798336972634
• Release Date: August 2024
• Publisher: Independently published
• Length: 160 Pages
• Weight: 1.06 lbs.
• Dimensions: 11.0" x 0.4" x 8.5"