Mastering Contact Center Performance: A comprehensive Guide to Effective Measurement

Bys: Eskelsen, Jt and Transtrum, Terrel F.

The Ultimate Guide to Measuring and Improving Customer Service Performance. This tool will help you to measure and improve your contact center's performance. You will also be able to improve your benchmarking results by comparing with other contact centers and know when you have made accurate and valid comparisons.

• Format: Paperback
• Language: English
• ISBN: 0990626032
• ISBN13: 9780990626039
• Release Date: October 2023
• Publisher: Servicequest
• Length: 192 Pages
• Weight: 1.01 lbs.
• Dimensions: 0.4" x 8.5" x 11.0"