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Mapping Experiences: A Complete Guide to Creati...
By James Kalbach and Jim Kalbach
Edition Description
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it's worse when people inside these companies can't pinpoint the problem because they're too focused on business processes. This practical book shows your company...
Edition Details
Format:Paperback
Language:English
ISBN:1491923539
Format: Paperback
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9.89
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Mapping Experiences: A Complete Guide to Custom...
By James Kalbach and Jim Kalbach
Edition Description
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment...
Edition Details
Format:Paperback
Language:English
ISBN:1492076635
Format: Paperback
Condition:
$
27.69
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List Price: $55.99
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