Managing Services Using Technology to Create Value W/Student CD

by Janelle Heineke, Mark M. Davis, Janelle N. Heineke

Managing Services views services from a management, as opposed to operational, perspective. It emphasizes managerial problem solving and strategic matters over the quantitative and theoretical, and... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0072858192
• ISBN13: 9780072858198
• Release Date: January 2002
• Publisher: McGraw-Hill Companies
• Length: 443 Pages