Managing Service As a Strategic Profit Center

By Donald F. Blumberg

In this ground-breaking book, Donald F. Blumberg creates an entirely new framework for thinking about service strategically. His sharp insights and easy-to-implement techniques clearly demonstrate how... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0070061890
• ISBN13: 9780070061897
• Release Date: January 1
• Publisher: McGraw-Hill School Education Group
• Length: 232 Pages
• Weight: 1.20 lbs.
• Dimensions: 9.5" x 0.8" x 6.5"