Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capital in Your Organization

By Frances Horibe

Book Overview

An indispensable guide to the new techniques for managing knowledge workers They are the idea people, whose brain power and experience have become more valuable to their companies than physical assets or products (think Microsoft). Today's knowledge workers are so in demand, especially in the high-tech sector, that many command large salaries and will job-hop at the drop of a hat. This hands-on guide gives managers practical, doable strategies for motivating and keeping knowledge workers without breaking the bank or sacrificing productivity and quality. It goes beyond the quick-fix of throwing money at the problem and offers realistic solutions for effectively managing the human side of intellectual capital. Features case studies, anecdotes, and examples of companies using the new managing techniques, including IBM, Deloitte & Touche, and Transport Canada

• Format: Hardcover
• Language: English
• ISBN: 0471643181
• ISBN13: 9780471643180
• Release Date: January 1999
• Publisher: Wiley
• Length: 312 Pages
• Weight: 1.28 lbs.
• Dimensions: 0.9" x 6.2" x 9.2"

Customer Reviews

Excellent practical guide to making kn. mgt. theory work.

A lot of the business books that I read offer theory that sounds promising, but that I have a hard time using in my real world. This book takes the theories of knowledge management and gives practical, usable ideas for how to make them work on the ground with today's generation of workers. There are even actual dialogues showing effective and ineffective ways of dealing with situations that ring very true (sometimes uncomfortably so). The author clearly knows her field and has a breadth of real-world experience behind her...and a sense of humour to boot! (That's a breath of fresh air in my business book library.) I found this book well-organized, a pleasure to read and full of practical wisdom. I heartily recommend it.

This useful book is a "must read" for managers.

This is an excellent, useful book. It provides practical, down-to-earth applications of knowledge management concepts to the real world of the manager. It is obvious that the author has solid management experience and can speak with authority on what works and what doesn't. Fortunately, it is not a dry, academic treatise. It is, rather, a humourous and highly readable blend of theory and practice which would appeal to senior managers who want to learn how to create the conditions for high productivity from well-educated workers.

An excellent resource for the knowledge age.

Ms. Horibe has written an excellent resource for everyone who must manage or interact with knowledge workers in any field. This work specifically addresses how to achieve the best possible performance with a team whose skills, attitudes and motives are vastly different than in years past and which operates in a new and dynamic business environment. I highly recommend "Managing Knowledge Workers."