Managing Hotels Effectively: Lessons from Outstanding General Managers

By Eddystone C. Nebel

Book Overview

A must-read for aspiring hospitality industry leaders Managing Hotels Effectively: Lessons from Outstanding General Managers is the essential text for anyone working in or aspiring to the hospitality industry. Expert discussion from industry leaders drives home the importance of service, strategic planning, and effective leadership while giving readers a glimpse into the complex mechanics of running a successful hotel. From organizational structure and staffing to communications, revenues, and day-to-day activities, this book provides an informative look into the myriad duties of the general manager.

• Format: Hardcover
• Language: English
• ISBN: 0471289094
• ISBN13: 9780471289098
• Release Date: September 1991
• Publisher: Wiley
• Length: 464 Pages
• Weight: 2.30 lbs.
• Dimensions: 9.4" x 1.4" x 7.8"

Customer Reviews

text book like

This book does a great job of introducing a lot of basic management ideas that a person would get if majoring in business management. first 4 chapters were very incitful but got dry toward the middle then the end was very good about controlling results of revenue and costs.

outstanding

outstanding explanations and examples even for experienced hotel professionals. helps to understand what one is working for at the front office and probably helps to precede with the career in an operational department. the more the fo-staff knows about revenue, turnover and yieldmanagement the better the effectiveness of work. confidence increases as one knows what managers are concerned and talking about.

General Manager

I want to know the operation of Hotel management for good General Manaer