Managing Front Office Operations

By Michael L. Kasavana and Richard M. Brooks

Book Overview

"Front Office Manager" is a 10-hour, interactive, online program that provides an overview of the organization and management of the front office. It outlines the interactions between the front office and other hotel departments that are required to create a positive guest experience. Users will love the self-paced, discovery-driven approach that puts them in control as they determine the order in which they explore each area of the hotel and click on highlighted objects to learn about each facet of front office operations. Embedded videos help to facilitate the learning process. The content of this virtual-reality styled program is based on chapter material found in the AHLEI textbook, "Managing Front Office Operations 9/e" by Michael Kasavana and Richard Brooks. The online component has 10 modules and covers over 80 topics. Student users will have six-month access to the online program. "Front Office Manager" can be packaged with the "Managing Front Office Operations 9/e "text. It can also be purchased independently of the textbook.

• Format: Paperback
• Language: English
• ISBN: 0866124128
• ISBN13: 9780866124126
• Release Date: January 2012
• Publisher: Pearson College Div
• Length: 649 Pages
• Weight: 2.35 lbs.
• Dimensions: 1.3" x 8.5" x 11.0"

Customer Reviews

Reliable

The used book was in very good condition. There was some delay in receiving the book but once I communicated with the vendor I received a response right away. I was able to track the package and close the deal. Thanks