Managing for Quality in the Hospitality Industry

By Robert H. Woods

This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0866120947
• ISBN13: 9780866120944
• Release Date: January 1996
• Publisher: Amer Hotel & Motel Assn
• Length: 440 Pages
• Weight: 1.65 lbs.
• Dimensions: 9.3" x 1.0" x 7.3"