Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators

By Georgia J. Kosmoski

Book Overview

Learn field-tested strategies to defuse the most challenging confrontations an administrator faces. Kosmoski and Pollack present specific techniques designed especially for the administrator who has to deal on a daily basis with griping in the faculty lounge, angry "screamers," or situations that involve drugs or alcohol. More than 150 school administrators identify the 15 most effective strategies an educational leader can use, including: Handling legitimate complaints - Calming the angry screamer - Defusing situations involving drugs or alcohol - Maintaining confidentiality - Dealing with public embarrassment

• Format: Paperback
• Language: English
• ISBN: 0803968094
• ISBN13: 9780803968097
• Release Date: December 1999
• Publisher: Corwin Press
• Length: 120 Pages
• Weight: 0.40 lbs.
• Dimensions: 9.0" x 0.3" x 5.8"

Customer Reviews

It's a Gem !

Kosmoski and Pollack have written an easy to read, easy to apply book. It is a valuable tool for any administrator. Great ideas for dealing with conflict effectively without giving in and without alientating the parent or co-worker who comes to you with complaints and problems.I've read this book twice since buying it earlier this year. The succinct vignettes allow for easy access and readability.

Managing Difficult, Frustrating, and Hostile Converstations

As a principal, I found this book to be excellent. It provides the reader with vignettes that relate well to the ISSLC standards. It also provides a foundation and understanding to better prepare administrators for those hostile and difficult conversations that we all will encounter.

A Real- Life, Practical Guide

This book is based on real-world events in every kind of school situation: urban and suburban districts, elementary through high school campuses, adults who are under the influence of drugs or alcohol, confidentiality issues, screaming parents, etc. The authors discuss each situation and how administrators responded. They tell us what parts of the scenario were handled correctly AND WHY, and what might be done differently. I feel more confident in my ability to talk to parents and other adults who have a say in my school district. It is a useful guide for teachers and administrators.