Managing Customer Service (Management Pocketbooks)

By Andy Cross

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer loyalty. For example, one study shows... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1903776929
• ISBN13: 9781903776926
• Release Date: May 2008
• Publisher: Management Pocketbooks
• Length: 112 Pages
• Weight: 0.22 lbs.
• Dimensions: 5.8" x 3.9"