Managing Challenging Clients: Building Effective Relationships with Difficult Customers

By Aryanne Oade

Book Overview

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

• Format: Hardcover
• Language: English
• ISBN: 0230238424
• ISBN13: 9780230238428
• Release Date: October 2011
• Publisher: Palgrave MacMillan
• Length: 192 Pages
• Weight: 0.95 lbs.
• Dimensions: 0.7" x 6.2" x 9.2"