There are numerous books on incident management from various best practices, but few, if any, that provide a comprehensive guide to major incident management for information technology operations. Major incident management has become a career choice as many organisations employ specialists responsible for a returning services to normal as soon after a major incident is declared while minimising impact to the business. Hence, this book has been written focusing on those elements of major incident management which are not covered in this level of detail by best practices frameworks.
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