Long Live CX: The Book That Redefines Customer Experience as a Business Growth Engine

By Dennis Wakabayashi and Camila Ferreira

Customer experience has changed. It's no longer about resolving problems quickly. It's about building systems that retain customers, drive referrals, reduce churn, and generate predictable growth. Long Live CX gives you the complete playbook to transform CX from a reactive function into a high-impact growth driver. Written for CX leaders, executives, and revenue owners, this book outlines real strategies that leading companies use to retain customers, increase lifetime value, and align CX with measurable business goals.

• Format: Paperback
• Language: English
• ISBN: B0F5MFJGV7
• ISBN13: 9798319093417
• Release Date: April 2025
• Publisher: Independently published
• Length: 109 Pages
• Dimensions: 9.0" x 0.3" x 6.0"