Little Things Big Returns: How To Deliver Experiences That Matter Most To Your Customers

by Daryl Travis and Harrison Yates

Book Overview

Everyone seems to understand the importance of satisfied customers. Yet, 80% of companies believe they deliver a good customer experience while only 8% of customers agree. How is such a disparity possible? Little Things Big Returns reveals why and how companies miss the little things that draw customers in or turn them away. Most importantly, this book explains what companies can do to close the gap? Story after story is shared about how successful...

• Format: Hardcover
• Language: English
• ISBN: 0989710335
• ISBN13: 9780989710336
• Release Date: November 2015
• Publisher: Brandtrust Publishing
• Length: 284 Pages
• Weight: 1.10 lbs.