Listening with Empathy: Creating Genuine Connections with Customers and Colleagues

by John Selby

Book Overview

With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1571745149
• ISBN13: 9781571745149
• Release Date: January 2007
• Publisher: Hampton Roads Publishing Company
• Length: 240 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.9" x 5.3" x 7.2"