Let Me Speak to the Manager!

By Daniel M Boland, Nancy Boland, Daniel M. With Parke, Daniel M Boland

Book Overview

Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it's all downhill from there. Let Me Speak to the Manager teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager's influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager teaches how to work with salespeople, employees, and customers.

• Format: Paperback
• Language: English
• ISBN: 1532675690
• ISBN13: 9781532675690
• Release Date: March 2020
• Publisher: Resource Publications (CA)
• Length: 96 Pages
• Weight: 0.31 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"