In a noisy world, where everyone is constantly bombarded with messages, how do you cut through? Every day, every person receives communication from multiple places. Whether it's text messages, chat apps, emails, phone calls, websites, social media, or anything in between. There's millions of voices trying to grab people's attention, every second. In the workplace, it's no different. In fact, employees are feeling the pressure of an avalanche of comms, and it's having a negative impact. So when you have a message that needs to get through, how do you do it? That's what this book is all about! By bringing in lessons from behavioural science, you can make your communication more effective than ever before, and finally reach and resonate with your audiences. Based around the practical SKILLS Framework, you'll learn practical ways to communicate more effectively, and tiny tweaks that can make all the difference. This book is for anyone who has to communicate at work. Whether you're a team member, a leader, a communications professional, or small business owner, this will become the practical manual you won't be able to live without.
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