Legendary Customer Service: An Attitude and Skills-Based Approach

By Dr. Robert P. DeGroot

What makes customer service so distinctive, eye-opening, impactful, and so good that it becomes "Legendary?"

Simple, skilled, and sincere interactions between your staff and the customer make the customer feel valued.

Creating Legendary Customer Service using attitudes and skills is much less expensive than losing customers. This is true, even when you cannot solve the problems that led to the interaction in the first place. It's more in the interaction's "how" than the "what."

The knowledge, skills, and strategies presented in this book are based on human interaction psychology, making them applicable in many areas of life. Here, these life skills are applied to the customer service setting. Once learned, coached, and practiced, they will become second nature.

This book is a compilation of eleven customer service eBooks that teach how to build the necessary attitudes and skills to create legendary customer service. Seven of these books are standalone bestsellers.

These ebooks can be purchased separately.Create Attitudes Instantly (New release)Telephone Etiquette for BusinessEmail Etiquette for BusinessTrust & Rapport BuildingActive Listening Skills for BusinessProblem Solving Model for BusinessDefusing Customer AngerManaging Customer ExpectationsCreating Customer LoyaltyStress Control at WorkGoal Setting for Success

• Format: Paperback
• Language: English
• ISBN: B0BFTWJDYP
• ISBN13: 9798354383276
• Release Date: September 2022
• Publisher: Independently Published
• Length: 188 Pages
• Weight: 0.99 lbs.
• Dimensions: 0.4" x 8.5" x 11.0"