Lean Tools and Techniques for Customer Satisfaction and Competitive Advantage (Resource Management)

By Sam Tomas

Lean techniques have proven effective when they target customer satisfaction in terms of cost, quality, and delivery. This book presents lean tools that take into account the voice of the customer so as to meet or exceed competitor capabilities. It presents process mapping and analysis techniques that can be used to determine areas of waste.

• Format: Hardcover
• Language: English
• ISBN: 0849350255
• ISBN13: 9780849350252
• Release Date: December 2050
• Publisher: Auerbach Publications
• Length: 300 Pages
• Weight: 1.74 lbs.
• Dimensions: 6.1" x 9.3"