If your Six Sigma project fails, it won't be because you don't know enough math. If it fails, it will be because you haven't paid enough attention to people This textbook presents the vital "soft tools" Black Belts need in order to lead the improvement effort successfully. All the non-statistical tools listed in the Black Belt Body of Knowledge are included. Chapters align with the DMAIC cycle and include: Getting Started, Reviewing Six Sigma, Launching...