Lean Six SIGMA in Service: Applications and Case Studies

By Sandra L. Furterer

Book Overview

Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. In a clean, clear style that is not overly technical, the author describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem-solving approach and how it can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college's assets, and improving educational processes.

• Format: Hardcover
• Language: English
• ISBN: 1420078887
• ISBN13: 9781420078886
• Release Date: May 2009
• Publisher: CRC Press
• Length: 482 Pages
• Weight: 1.80 lbs.
• Dimensions: 1.2" x 6.0" x 9.3"