A lean organization understands customer value and focuses its key processes to continuously increase the value to the customer. Any process oriented organization could benefit from deploying Lean (manufacturing, hospitals, administration etc.). Improvement efforts based on indirect observation often comes in the form of an instruction. A leader and coach must understand the difference between indirect and direct observation. Improvement efforts based on direct observations equals learning for your team. Coaching means human influence, 1:1 relations, is breaking with the old "supervisor culture" and is a specific way of leading and developing people.
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