Pocket Pos: Highlights from Positively Outrageous Service

By T. Scott Gross

T. Scott Gross teaches how to get ordinary people to give world class service. He provides a hands on approach step-by-step formula for developing self-managing, excited service teams that put the... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1571010173
• ISBN13: 9781571010179
• Release Date: February 1995
• Publisher: MasterMedia Publishing Corporation
• Length: 252 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.8" x 6.0" x 9.0"