Leading Loyalty: Cracking the Code to Customer Devotion

by Franklin Covey Co, Shawn D. Moon, Leena Rinne, et al.

Book Overview

In business, it's not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans.

To thrive in today's economy, it's not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more--they'll talk you up to everyone they know. But what turns...

• Format: Hardcover
• Language: English
• ISBN: 081443939X
• ISBN13: 9780814439395
• Release Date: April 2019
• Publisher: Amacom
• Length: 240 Pages
• Weight: 0.80 lbs.
• Dimensions: 1.0" x 6.2" x 9.1"