Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)

By Thom A. Mayer

Book Overview

Forewords by Chuck Lauer and Tom Peters The successful first edition of Leadership for Great Customer Service has become a definitive source for healthcare leaders seeking to transform their... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1567932282
• ISBN13: 9781567932287
• Release Date: January 2004
• Publisher: Health Administration Pr
• Length: 120 Pages
• Weight: 0.45 lbs.
• Dimensions: 9.3" x 0.3" x 6.0"

Customer Reviews

Customer Service 5 Star

The insights in this book are simply phenomenal. If you take care of patients anywhere in healthcare, this book will make your life so much easier. If you are a patient, you will wish your doctors and nurses had read this book! (Despite the name, no known relation!)