Knowledge and Discourse Matters: Relocating Knowledge Management's Sphere of Interest Onto Language

By Lesley Crane

The premise of this book is that knowledge work - knowledge sharing and creating - takes place all the time, every day, routinely and pervasively in people's talk and text, or discourse. Organizations are viewed as social entities where discourse cuts across all boundaries, cultures, disciplines, and actions. The author approaches discourse as the core of knowledge work, and the site to which knowledge management practice should be focused. The book uses real-life case studies to show how the analysis of discourse can reveal 'knowledge games'. From this methodological perspective, discourse is shown to be constructive and action-oriented: people accomplish functional, consequential actions with their talk. Analysis of discourse reveals knowledge work in practice as psychological phenomena with function and effect, and steeped in context. The aim is to enable and support practitioners and leaders in the development and implementation of more effective strategies and practices in leveraging knowledge in their organizations.

• Format: Hardcover
• Language: English
• ISBN: 1118931858
• ISBN13: 9781118931851
• Release Date: November 2015
• Publisher: Wiley
• Length: 336 Pages
• Weight: 1.35 lbs.
• Dimensions: 0.9" x 6.2" x 9.3"