In this book, you get a real insight concerning the suggestion- or idea-boxes as functioning in the Japanese industry. Step by step and in the typical japanese way of detailed describing, it is explored (i) what the real aim of suggestion-boxes (building people) is, (ii)how to get there (asking questions, not giving answers) and (iii) who are the real key persons (employee and direct supervisor) (iv) when: long term result means short term efforts (first go for the people, the results will come). So if you believe and work at lean manufacturing, then this book wil help you explore further the building of people. If you do not are acquainted with lean, then you can touch here a little bit the typical thinking! Highly recommended.
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