Every plant manager has heard someone say, "we fixed it before, and it broke again." Every operations leader has watched a promising improvement project fizzle out three months after the celebration meeting. And nearly every organization that talks about continuous improvement has, somewhere in its history, a graveyard of abandoned kaizen boards, half-finished fishbone diagrams, and laminated posters nobody consults anymore. This book exists to prevent one more entry in that graveyard. This book is not a theoretical treatise on lean manufacturing philosophy, nor is it a academic survey of quality management history. It is a working road map - the 10 Step Kaizen Process - built from decades of shop-floor experience inside Japanese manufacturing operations and refined through application in plants around the world. It is deliberately simple, because simplicity is what survives contact with a busy production schedule, a skeptical operator, and a manager who has seen one too many improvement fads come and go.
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