Judgment on the Front Line: How Smart Companies Win by Trusting Their People

by Noel M. Tichy, Chris DeRose II, Chris DeRose

Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 159184388X
• ISBN13: 9781591843887
• Release Date: October 2012
• Publisher: Portfolio
• Length: 288 Pages
• Weight: 1.08 lbs.
• Dimensions: 1.0" x 6.4" x 9.3"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher