It's Not Rocket Service: Managing, Meeting and Exceeding Customer Expectations

By Steve Cohn

One would think customer service is incredibly hard to do, considering how little really good service we find. But in reality, it's easy It's Not Rocket Service! In this book, Steve Cohn lays out an... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0982759800
• ISBN13: 9780982759806
• Release Date: August 2011
• Publisher: People to People Learning, Inc.
• Length: 244 Pages
• Weight: 0.88 lbs.
• Dimensions: 9.0" x 0.6" x 6.0"