Itil Service Delivery CD-ROM

By Ccta and Office of Government Commerce

This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.

• Format: Hardcover
• Language: English
• ISBN: 0113308930
• ISBN13: 9780113308934
• Release Date: January 2008
• Publisher: Stationery Office Books (TSO)