It Service Management: Support for Your Itsm Foundation Exam

By Richard Griffiths, Aidan Lawes, John Sansbury, et al.

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

• Format: Paperback
• Language: English
• ISBN: 1780173180
• ISBN13: 9781780173184
• Release Date: March 2016
• Publisher: BCS, the Chartered Institute for IT
• Length: 226 Pages
• Weight: 0.81 lbs.
• Dimensions: 0.5" x 6.7" x 9.6"