IT Policies & Procedures: Tools & Techniques That Work

By Michael Wallace and George Jenkins

Book Overview

This updated 3rd edition helps IT management develop consistent policies and procedures that recognize the key role technology plays across the entire enterprise, ranging from legacy systems to wireless networks, outsourcing and unauthorized Internet intrusions. it presents, In quick-reference form, model policies and procedures any IT operation can adapt to fit its own unique needs, complete with easy-to-use forms and checklists.

• Format: Hardcover
• Language: English
• ISBN: 0735537437
• ISBN13: 9780735537439
• Release Date: October 2002
• Publisher: Aspen Pub
• Length: 526 Pages
• Weight: 1.58 lbs.
• Dimensions: 1.5" x 7.1" x 9.6"

Customer Reviews

IT director

This book did a very good job filling in some gaps in my knowledge of running an IT operation. This book is very helpful for technical people who find themselves now having to manage an IT department. Policies and procedures are very important in making an IT shop run smoothly, and this book will give you a head start in getting your shop in order.