ISO 9000: Motivating the People, Mastering the Process, Achieving Registration

By David Stevenson Huyink and Craig Westover

ISO 9000 is an internationally recognized quality standard that is required for doing business in the global marketplace. Based on the authors' experiences at AT&T/NCR, this guide explores the human side of ISO, showing how to overcome organizational (and human) inertia and lead the organization thr

• Format: Hardcover
• Language: English
• ISBN: 0786301155
• ISBN13: 9780786301157
• Release Date: June 1994
• Publisher: Irwin Professional Pub
• Length: 250 Pages
• Weight: 1.35 lbs.
• Dimensions: 9.5" x 1.5" x 6.5"