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Paperback Iso 9000 at the Front Line Book

ISBN: 0873893972

ISBN13: 9780873893978

Iso 9000 at the Front Line

Helps leaders train frontline workers in basic principles and goals of the new ISO 9000:2000 standard and the provisions for the QS-9000 standard, with short case studies, discussion questions, exercises, and solutions. Includes guidelines for instructors and trainers, a pre-class questionnaire, and an outline of a system for frontline workers to i

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Format: Paperback

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