ISO 20000: A Pocket Guide

By: Van Haren Publishing

A quick and accessible to a universally adopted standard. This standard is based on ITIL which is also very widely known and used. ISO 20000 describes Service Management standards that must be... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 9077212795
• ISBN13: 9789077212790
• Release Date: November 2006
• Publisher: Van Haren Publishing
• Length: 72 Pages
• Weight: 0.17 lbs.
• Dimensions: 6.3" x 0.2" x 4.0"