ISO 20000-1 Lead Implementer Course: IT Service Management System (ITSMS)

By Dr Tamuka Maziriri

At the heart of the survival of any business is service delivery. Without service delivery, there is no customer satisfaction at all. The IT department is not an exception to service delivery. This book greatly assists IT personnel to deliver quality service to their internal and external customers. Implementing an IT Service Management System helps the organization to plan in terms of a quality service from the IT department which is uninterrupted and meets the needs of its customers.

• Format: Paperback
• Language: English
• ISBN: B0B9VLRHGZ
• ISBN13: 9798846059887
• Release Date: August 2022
• Publisher: Independently Published
• Length: 166 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"